Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

When we refer to Nexgenbusiness or we use pronouns like “we”, “us” or “our”, we are referring to Nexgenbusiness LDA as well as its parents, affiliates, and subsidiaries. When we refer to the “User”, we are talking about you, and we will also use words like “you” and “your” to refer to you. Any questions can be redirected to gdpr@nexgenbusiness.net regarding this privacy policy.

1. Information We Collect

1.1 Personal Information

• Account Information: When you create an account, we may collect information such as your name, email address, and phone number
• Identity Verification: We may request government-issued identification or other information to verify your identity.

1.2 Usage Data

• Log Information: We collect details of your usage of our services, including IP address, browser type, access times, and pages viewed.
• Device Information: We gather information about the devices you use to access our services, including hardware model, operating system, and unique device identifiers. your identity.

1.3 Cookies and Tracking Technologies

• Cookies: We use cookies to enhance your experience, remember your preferences, and track your usage of our services.
• Web Beacons: We use web beacons to gather information about how you interact with our emails and services.
• Google Analytics: We use Google Analytics to collect information about your use of our services, including pages viewed, time spent on pages, and other usage statistics. This helps us understand user behaviour and improve our services.

1.4 Payment Information

• Payment Details: We do not collect payment information directly. Instead, it is stored on a third-party payment processor that we can access and query for the purposes of processing transactions and managing your account.

2. How We Use Your Information

2.1 To Provide and Maintain Services

• Service Delivery: We use your information to deliver, maintain, and improve our services.
• Account Management: To manage your account, process transactions, and provide customer support.

2.2 To Communicate with You

• Service Updates: We send you notifications about updates, security alerts, and administrative messages.
• Marketing: With your consent, we may send promotional emails about our services and offers.

2.3 To Improve Our Services

• Analytics: We use usage data, including data from Google Analytics, to analyze trends, track user activities, and improve our services.
• Research and Development: We may use your information to develop new features and improve existing ones.

3. Sharing Your Information

3.1 With Third Parties

• Service Providers: We may share your information with third-party vendors who assist us in providing our services, such as payment processors.
• Business Partners: With your consent, we may share information with partners for joint marketing and other collaborative projects.
• Referrers: If you sign up for our services through a referral link, we may share your information with the referrer to confirm the referral and for promotional purposes.

3.2 Legal Requirements

• Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
• Consent: With your consent, we may share information.
• Protection of Rights: To enforce our terms of service, protect our operations, and safeguard our users' rights and safety.

4. Data Security

• Encryption: We use advanced encryption and pseudo-randomization technologies to protect your data during transmission and storage.
• Access Controls: We implement strict access controls to limit who can access your information.
• Testing: We regularly test, assess, and evaluate the effectiveness of technical and organizational measures for ensuring the security of the processing.

5. Data Retention

5.1 Retention Period

• Durations: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in full compliance with the GDPR legislation.
• Deletion: Upon request, we will delete your personal information unless we are required to retain it for legal or business purposes. Please refer to Article 6 of this agreement.

6. Your Rights and GDPR compliance

6.1 Access

• You have the right to access your personal data and request information about how it is being used.

6.2 Correction

• You have the right to request corrections to your personal data. You can update your account information through your account settings.

6.3 Deletion

• You can request the deletion of your personal information, subject but not limited to certain GDPR defined exceptions such as:
• Exercising the right of freedom of expression and information.
• Compliance with a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority.
• Reasons of public interest in the area of public health (See Article 9(2)(h) & (i), Article 9(3), GDPR and Section 60 of the Data Protection Act of 2018).
• Archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.
• Establishment, exercise or defense of legal claims.
• As per Section 60 of the Data Protection Act 2018, which provides for restrictions that are necessary for important objectives of public interest,
• Defined under Section 43 of the Act which seeks to balance the right of erasure with the right of freedom of expression and information.

6.4 Restriction

• You have the right to request the restriction of processing of your personal data.

6.5 Objection

• You have the right to object to the processing of your personal data.

6.6 Portability

• You have the right to request the transfer of your personal data to another party.

6.7 Data Controller

• As per the General Data Protection Regulation (GDPR) (EU) 2016/679 with respect to the personal data processed under this Agreement. Nexgenbusiness will be considered the data controller.
• Incident Management: In the event of a personal data breach, we will notify affected users and take steps to mitigate the breach.
• Third Parties: The Controller may engage third parties to process personal data on its behalf (hereinafter referred to as "Processors"). The Controller shall ensure that such Processors are bound by contractual terms that provide at least the same level of protection for personal data as those.

6.8 Data Protection Officer

• We have appointed a Data Protection Officer to oversee compliance with GDPR. You can contact our DPO at gdpr@nexgenbusiness.net.

9. Changes to This Privacy Policy

• Notification: We may update this Privacy Policy periodically. We will notify you of significant changes through our services or via email.
• Effective Date: Changes will be effective upon posting unless otherwise specified.

10. Children's Privacy

• Minors: Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18

11. Additional Provisions

• External Sites: Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

By using our services, you agree to the collection and use of your information as described in this Privacy Policy.